RETURNS POLICY
Introduction
A return policy outlines the conditions under which a retailer will accept products previously purchased by a customer and the circumstances under which a refund or exchange may be issued.
Returns are handled directly by the respective sellers under this policy, where customers are offered the option of return or replacement. Each product category may have its own specific return policy, so please review the applicable return or replacement policy for any exceptions, as stated on the product page.
REFUND POLICY
General
a. This website, accessible at GrandFitness is managed by Grand Fitness.
b. We are dedicated to delivering the highest quality products to our customers. However, in rare instances where products may be defective or unsatisfactory, we offer a return and refund policy in accordance with this document ("Policy").
c. Please review our Terms and Conditions in conjunction with this Policy on the following webpage: https://grandfitness.co.in/
d. By using this website, you agree to the terms of this Policy without modification. If you do not agree, please refrain from making any transactions on this site.
e. We offer a 7-day refund policy on eligible products.
f. Before making a purchase, please familiarize yourself with this Policy so that you are aware of your rights and what you can expect from us if you are dissatisfied with your purchase.
DEFINITIONS
a. "Business Days" – Refers to any day that is not a Saturday, Sunday, public holiday, or bank holiday in India, or in the state where our office is located.
b. "Customer" – Refers to any individual purchasing goods or services for personal use and not for resale.
c. "Date of Transaction" – Refers to the purchase date of any product or service, including any renewals processed under the terms of the applicable product or service agreement.
REFUND RULES
a. We make every effort to fulfill orders as specified and within the stated timelines. If we cannot ship or deliver your order due to unforeseen circumstances, your order will be cancelled, and you will receive a refund for the amount paid.
b. You may cancel your order after the Date of Transaction but before the product has been dispatched. Once the dispatch process has begun, cancellations are not possible.
c. Returns will not be accepted if you mistakenly ordered the wrong product, model, color, or service.
d. Refunds or returns are subject to verification of relevant documents and evidence.
e. An authorized individual will test and verify any claimed product faults before processing returns or refunds.
f. If the product is determined to be functioning correctly with no defects, the product will be returned to you at your own shipping cost.
g. Replacement of a product is only possible if the same model is available in stock. If it is out of stock, a refund will be issued.
h. Refunds will be processed to the original payment method.
i. For products purchased using the Cash on Delivery option, refunds will be made to the bank account details you provide.
j. Warranty claims should be made in accordance with the manufacturer's instructions. If manufacturer details are not available, we will assist you in contacting them directly.
k. Digital products are non-returnable unless they are materially different from the description or if the physical media on which they were supplied is defective.
PRODUCTS DAMAGED DURING TRANSIT
a. A product may be replaced if you provide evidence of damage or defects within 24 hours of receiving it.
b. We will arrange to repair, replace, or refund damaged products if notified within 24 hours of delivery.
c. Any damaged product must be returned in its original condition, along with the packaging and any other items that were included.
ORDER NOT CONFIRMED BUT PAYMENT DEDUCTED
a. If your payment has been deducted, but your order was not confirmed, please contact your bank. It may take up to 7 Business Days for the amount to be refunded.
b. If the issue is unresolved after 7 Business Days, please contact our customer support team at: grandfitnessjabs@gmail.com
EXEMPTIONS
a. We may refuse to repair, replace, or refund a product if:
I. The product was purchased during a sale or promotion.
II. The product has been used or opened.
III. The product is not in its original condition as delivered.
IV. The product was misused and caused the issue.
V. You were aware of the product's issues before purchase.
VI. The product was a free gift or part of a giveaway.
VII. The product is damaged, tampered with, or broken.
VIII. The return window has expired.
IX. Other exceptions apply under the Consumer Protection Act, 2019.
b. The following items are not eligible for a refund: accessories.
RULES FOR RETURNING PRODUCTS
a. To request a cancellation, you must:
- Contact customer support immediately.
- Report the issue.
- Provide a valid reason for cancellation to qualify for a refund.
b. Products must be returned in the same condition in which you received them.
c. Properly pack and label the product with the order number, return address, and your own address.
d. Products must be returned in their original packaging.
e. We are not liable for any damage during return shipping. It is your responsibility to ensure the product is packed securely.
f. Once your return request is validated, we will arrange a product pick-up through our logistics partner.
g. The product must be returned with all original accessories (including freebies), or the cost will be deducted from the refund.
h. After receiving the returned product, we will inspect it for the reported issue.
i. A copy of the receipt or invoice must be included with the returned product.
j. You will receive a notification via email or SMS once your return request is processed.
SHIPPING COST
a. You are responsible for any packaging or return shipping costs.
b. If you are returning a product on your own, the risk of loss lies with you. We recommend using recorded delivery, registered post, or courier service for tracking purposes.
PRODUCTS CONTAINING PERSONAL DATA
a. If you are returning a device containing your personal data, please ensure that you back up and delete your data before returning it. We are not responsible for any data loss or misuse.
b. Your data is protected under our privacy policy, which can be accessed here: grandfitnessjabs@gmail.com
RESPONSE TIME
a. Refunds are typically processed within 7 Business Days after the product has passed quality checks.
b. The refund timeline may vary depending on your bank or payment processor. We are not liable for delays caused by third parties.
CANCELLATION OF RETURN REQUEST
You may cancel your return request by contacting customer support at grandfitnessjabs@gmail.com
REFUSAL OF RETURN OR REFUND REQUEST
We reserve the right to refuse any return or refund request if it does not comply with this Policy or applicable laws.
CHANGES TO THIS POLICY
a. We may update this Policy from time to time. Please check it before using our services to ensure you understand the current terms.
b. If you do not accept the updated Policy, please discontinue using our services. Continuing to use the website implies your acceptance of the revised Policy.
FORCE MAJEURE
We are not liable for delays or non-performance due to events beyond our control, including natural disasters, pandemics, legal changes, war, strikes, or other unforeseen circumstances.
CONTACT US
For any questions, feedback, or concerns, please contact us at grandfitnessjabs@gmail.com